3 Messages
Transferred out but still active!
I have transferred my number to another carrier. All set. However, when I log on my account via the Xfinity app, it still shows my line is active, and they are going to charge me.
Please tell me what is going on?
XfinitySara
Official Employee
•
1.2K Messages
9 months ago
Hey there, @user_c285er! Thanks for reaching out to us regarding your mobile questions. Since Xfinity Mobile support is limited for our Digital Care Team via social media, we ask that you reach directly out (by call or text) to our Xfinity Mobile Sales and Service team at 1-888-936-4968 for further assistance with your mobile device. You may also use our Secure Online Chat where an Xfinity Mobile expert is available 24/7! Please let us know if you have any trouble reaching them, and I hope this helps :)
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