Transferred 2 Lines to Xfinity Mobile in November 22 - Only one is showing as Activated.

​I need some help - Spoken to so many people at Xfinity via telephone, online chat and even in the Xfinity B&M Store and no one seems able to fix this. I transferred 2 Cell phone numbers back in November 2022 to Xfinity Mobile. One transferred fine but the other required a call to my previous cell phone provider to "release the number". This is where the problem starts. I'm using ESIM's for both lines due to having an Iphone 14. The line that required the call to release the number works fine, data and calling works as expected. It seems that the delay in the transfer due to me needing to contact the previous provider to "release the number" has put this line in a status in my billing as "Not activated" which is not correct. I am being correctly billed for 2 lines and both lines are working correctly. I just need the account status to show that this line is activated. Due to this issue, I only recieved one $100 prepaid debit card (Promotion that was on offer back in November). If someone at Xfintiy could help me, I would really appreciate it. I'm at my Wit's End! ​