S

Visitor

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1 Message

Monday, May 22nd, 2023 10:59 PM

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transfer pin

I am trying to get a transfer PIN but the texts will not come through and the Port Out Escalation team will not answer the phone (over 2.5 hrs on hold with no answer).  Does anyone have a solution?

Problem Solver

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828 Messages

2 years ago

@skeef2

 

 I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.

I know you said you have tried calling Xfinity Mobile, but have you tried to reach out to Xfinity Mobile via our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

 
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