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user_70334f
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Wednesday, October 26th, 2022 3:42 AM

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Transfer Physical SIM to eSim for an existing customer with iPhone 12 PRO

Transfer Physical SIM to eSim for an existing customer with iPhone 12 PRO - I am constantly switching sims to change to my international carrier. It would be super helpful to enable the eSim for my current connection. could you please help ? I dont see the ocnvert to eSim option though the website says that its available from iphone XS model. 

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Updated 

2 years ago

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SkoneyBaga

Visitor

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2 Messages

2 years ago

I’m in the same situation but I have 13pro

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XfinityBillie

Official Employee

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3.3K Messages

@SkoneyBaga  Due to account security with Xfinity Mobile we don't have access to the Xfinity Mobile accounts. You would need to reach out to that department separately by calling or texting 1-888-936-4968 and one of our dedicated Xfinity Mobile specialists are there for assistance 24/7. You can also visit our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca.st/3vkGv93.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

0

XfinityAngie

Official Employee

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1.8K Messages

2 years ago

@user_70334f, Thank you for reaching out to us through Xfinity Communities. We are very limited to what we can do with Xfinity Mobile. The best way to get assistance is to reach out to them directly. Here is that contact information for you.

Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile&linkId=181783612

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DaveO3

Problem Solver

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772 Messages

2 years ago

Earlier today I was able to reach a customer support person who was able to transfer my SIM to an eSIM on my new iPhone SE 2022  rather than sending me a new SIM in an attempt to fix an SMS issue. He did have to get assistance from another person, so they are learning how to do it. 

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SkoneyBaga

Visitor

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2 Messages

2 years ago

From my understanding is trying to switch everything over to ESIM. 

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XfinityChristy

Official Employee

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2K Messages

I am sorry, but I am not sure if that is the case. If you are still having issues with your iPhone please reach out to our Xfinity Mobile experts for assistance.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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