Visitor
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2 Messages
Transfer mobile service to new address
Hello, I recently moved to a new address. I ordered a new wifi modem for the new address and have installed it. However, my account now seems to be separated into two, and I can no longer see or access my mobile plan on the Xfinity app, as it only shows my wifi information. How can I remove the old account and have my mobile plan information transfer to my new address?
XfinityRaul
Official Employee
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2.9K Messages
5 hours ago
@user_jeqnkw Thanks for reaching out to us via Forums for assistance with your profile. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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