U

Visitor

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1 Message

Friday, March 28th, 2025 8:26 PM

Transfer I didn’t authorize

I lost my apartment in November, and at the time my account was paid in full. I was given the option to put a hold on my account until I had found a new place. Unfortunately it is March and I have not been able to find housing for myself. Recently someone must have moved into my old apartment, and I am now being charged over $200 dollars for transfers and fees that are not mine. They are from the new apartment tenants. I have made 2 complaints about this and I am

still being held responsible for these fees thst I never authorized or agreed to.

Official Employee

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2K Messages

1 day ago

 

user_0b685b Thanks for posting on our Community Forums to let us know of your situation. This is not the experience we would like you to have. We'd like to investigate what's going on. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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