Visitor
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1 Message
Transcript of Chat with Xfinity agent
I had a long and complicated conversations with an Xfinity sales associate today and would like to get a copy of the transcript of that chat. There were a lot of promises made for the agreement that I approved. I just want to have a record of the conversation to make sure that there aren't questions regarding what I thought I was receiving based upon the promotions that were to be applied by the agent for the orders. I contacted the Xfinity assistant in the Xfinity app, but she indicated she didn't have access to the chat on her end and I was disconnected before I finished asking her who could contact to receive a copy of the transcript.
XfinityRichard
Official Employee
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3.7K Messages
1 month ago
Good afternoon, @user_s9mkci . I do apologize for any frustration this may cause. At this time, we do not have a way to provide copies of chat transcripts from previous sales conversations. If you have any questions or concerns regarding the services, pricing, promotions, or order details that were discussed, I'd be more than happy to review your account and help clarify what was included in the agreement. Please send us a Direct Message with your full name and service address, and we'll be happy to take a closer look for you. 😊
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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