3 Messages
Trade-in credit never applied to account
Howdy all,
I am so frustrated with XFINITY. I purchased an iPhone 15 on the condition that I traded in my iPhone 11. XFINITY sent the trade-in credit confirmation on 1/18. I've called and chatted with many XFINITY representatives over 20 times. Each time they tell me it will be fixed, I call repeatedly. I've spent so much time explaining this situation that it's ridiculous. Each time, the representative says they added a note to my account and that it will be fixed. This last time, they even told me to call Assurant directly. I find this frustrating; why should I contact a third party to resolve a problem XFINITY refuses to solve? I don't know how to get the credit applied without calling/chatting 3-4 times each month. For example, I've already chatted three times to get the credit applied for this month. Has anyone ever dealt with this? How do I get XFINITY to fulfill their commitment? I need the credit permanently allied to my account.
XfinityLinda
Official Employee
•
1.4K Messages
9 months ago
Thank you, @user_gh29mm, for connecting with us. We are sorry to hear about your experience with the trade-in, but we will gladly look into this for you. If we may, send us a Direct Message with your name and complete service address. We look forward to your reply.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
1
0