Trade-in at the Xfinity store

I had a 2 year old iPhone 11 and Xfinity was willing to give me $700 for in exchange for a new iPhone 15.  Since I got it via another promotion and it only cost me $200, that was too good an offer to pass up.  After reading all the trade-in horror stories (and having my own bad experience with XM "customer service"), I decided I would only take the deal at the store.  I went with my wife who has the same iPhone 11.  The guy looked at mine and deemed it acceptable.  My wife's had a small scratch on the screen, invisible with the screen on, but deep enough to be felt with a fingernail.  He said he couldn't give us credit for it but if we wanted to do it online, it might get accepted.  Of course, if it wasn't accepted, we wouldn't get it back and would be stuck paying full price for the new phone.  No way I was going to take that risk and my wife didn't care if she got a new phone or not.

The entire process took a little over an hour.  The store was pretty busy and they guy doing the data transfer was working on 4 or 5 pairs of phones plus directing the incoming customers.  When the data transfer was finished, he had me look at the new phone to see if everything was there (it was) and then had me factory reset my old phone.  I'm now the owner of a brand new iPhone 15 (they only had the base model in stock) for $5.42 a month for 2 years!