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Friday, March 14th, 2025 3:23 AM

Trade in

Xfinity lost my phone trade in

Official Employee

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2.2K Messages

4 months ago

Thank you for reaching out to us @user_0zwjbc! I know I personally would be worried about a phone linked to a promotion being lost. Could you please tell us more about when the phone was lost during the trade in process? Did you receive a notification from Assurant that the device was not received after shipping it?

Visitor

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1 Message

I sent two phones and so far Xfinity has only processed one trade in and the other phone is sitting in a post office in TX but Xfinity does not seem to be able to find it

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