Thank you for reaching out to us @user_0zwjbc! I know I personally would be worried about a phone linked to a promotion being lost. Could you please tell us more about when the phone was lost during the trade in process? Did you receive a notification from Assurant that the device was not received after shipping it?
XfinityAldrik
Official Employee
•
2K Messages
14 hours ago
Thank you for reaching out to us @user_0zwjbc! I know I personally would be worried about a phone linked to a promotion being lost. Could you please tell us more about when the phone was lost during the trade in process? Did you receive a notification from Assurant that the device was not received after shipping it?
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