Thank you for reaching out to us @user_0zwjbc! I know I personally would be worried about a phone linked to a promotion being lost. Could you please tell us more about when the phone was lost during the trade in process? Did you receive a notification from Assurant that the device was not received after shipping it?
I sent two phones and so far Xfinity has only processed one trade in and the other phone is sitting in a post office in TX but Xfinity does not seem to be able to find it
user_9u9x46 Hey there. We can take a closer look at your phone and see what is going on.
Will you please send our team a direct message with your full name and full address? ~~~~ To send a "Direct Message" message: • Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
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XfinityAldrik
Official Employee
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2.7K Messages
1 year ago
Thank you for reaching out to us @user_0zwjbc! I know I personally would be worried about a phone linked to a promotion being lost. Could you please tell us more about when the phone was lost during the trade in process? Did you receive a notification from Assurant that the device was not received after shipping it?
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