Visitor
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2 Messages
Trade in problem!
I purchased a new phone from Xfinity Mobile and accepted the trade in offer. I returned my phone per the return instructions the phone was received on March 23rd, 2023, based on the tracking information. I have received no communication regarding the receipt of my trade in as of today May 4th, Nor have I received a the monthly credit agreed for the last two month. I am tired of calling Xfinity care a be placed on hold for hours and talk to people who know nothing. Where or how can I talk to someone that understands how trade in works? I am getting tired and really considering cancelling my service.
Pata41
Visitor
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11 Messages
1 year ago
I am having the exact same issue, but I will one up you. They canceled my trade in yesturday. Now one knows why or who. So I have lost a hearty trade in amount and my phone.
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Kam789
Contributor
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23 Messages
1 year ago
If Xfinity rejects your phone, do they give back the payments on the new phone? Xfinity received my phone in a few days, but the XMobile website shows they are still waiting for me to send it. I chatted with an agent and asked lots of follow-up questions. Xfinity does consider the device received until they get it from their warehouse. It could take three billing cycles for the credits to start.
With prompting, the agent did say that my phone had passed the inspection. Otherwise, it would not be en route to them from their warehouse. Xfinity's delay should not be the customers' problem. The agent cited the trade-in policy several times, but I thought only customers who delayed sending the phone would keep paying. Xfinity's strategy keeps me tied to Xfinity for more than 24 months to get my full trade-in credits.
Update: I received an e-mail July 23 that if they do not receive the phone, my trade-in will be cancelled. The agent said XMo expected to receive it from the warehouse August 2. If they know that, and they know the phone is in good condition, then, mark the device received.
Update 2: Xfinity received my Samsung phone in good condition July 26, earlier than the chat rep estimated. Today is Samsung unpacked day, and my backup plan was to trade the phone to Samsung.
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