2 Messages
Trade in print label issue
I have trade in my iphone 14 pro with new iPhone 15 pro. I have received the phone and setup but unable to get the return label tk send my old phone to XFINITY as label was not provided despite following continuity with customer care and XFINITY store. They all will say we will send the label but I am getting the label neither allowed to print and trade in date is closer.
XfinityRaf
Official Employee
•
475 Messages
1 year ago
Good evening @user_otezsp. You mentioned an XFINITY store, did you visit one to see if they could assist?
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XfinityRaf
Official Employee
•
475 Messages
1 year ago
Thank you for confirming. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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