Visitor
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1 Message
Trade in not receiving credit for Iphone
I have not been receiving credit 29.99 monthly off my bill as promised for a 2 yr promo. The 800 # is no help they say they are "working for the customer. no worries , we are on your side and you will get a email and credit confirming " LIES. The automated system still still wont show this . I'm not the only 1 this is happening too and suggestions show to report to BBB. The xfinity stores cant help . Can a honest employee or manager actually solve this problem its been a year. $700 credit just to not even get half of that . I would like out of this deal what can be done ?
XfinityRaf
Official Employee
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1.6K Messages
11 hours ago
Good evening @user_xdi1sg. While we understand wanting to get your issue resolved as quickly as possible, we need to remind you that sending unsolicited direct messages can result in you being banned from the Forums. For future reference, please wait until we ask you to send a message. We can continue in your private message.
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