Visitor
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4 Messages
Trade in credits lost
Hi, I traded in my iphone 11 and I got an email saying that I will get $700 credits over 24 months. However, it is not showing on my xfinity mobile account. When I called in November, your agent told me I would get it in my December's billing cycle, but it is not. I called agian, and now your agent told me I would get it in my January's billing cycle. I don't think I will get it unitl someone do something to fix it. Can you please open up a case and have someoen fix your system for me to get the credit your promised. Thank you.
XfinityBillie
Official Employee
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2.6K Messages
10 months ago
@user_483a6f We appreciate you taking the time to reach out to us here on our Xfinity Forums. Due to account security with Xfinity Mobile we don't have access to the Xfinity Mobile accounts. You would need to reach out to that department separately. You can visit our Xfinity Mobile assistant page, where we have support available thorough chat here: https://comca.st/3vkGv93
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