Visitor
•
1 Message
Tokenization request is declined. Reason Code: 481 Reason Message: The order has been rejected by Decision Manager
I'm trying to subscribe to a new mobile line. I'm getting the following error: Tokenization request is declined. Reason Code: 481 Reason Message: The order has been rejected by Decision Manager. Any idea how to fix this issue?
XfinityAbby
Official Employee
•
496 Messages
19 days ago
Hello @user_dzp0j2. I am sorry to hear that you are having trouble. I would love to help you out with this.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0
907Sparky
Visitor
•
2 Messages
14 days ago
For those who are struggling with this issue and being asked to provide multiple cards, try this for a resolution.
I was receiving this error, spent six (6) hours trying to resolve it. The solution was to add the card I was paying with as the payment method on my account. Once the card was added I was able to complete the purchase.
0
0