Ticket ecm0026405157

Dear Xfinity,

I am writing to request a resolution regarding an erroneous charge on my account. I was previously offered a mobile phone line under a free one-year promotion to preserve my late mother's phone number.

However, Xfinity initially assigned an incorrect number to the line for the first few weeks without my authorization. I have now been informed that this administrative error voids the one-year promotional offer, and I am currently being charged $40 per month for the line.

Please rectify this issue by reinstating the free one-year promotion and issuing a refund for all incorrect charges billed to date.

Thank you for your prompt assistance in resolving this matter.

Sincerely,

(personal information removed)