Visitor
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3 Messages
The Xfinity Mobile selling representative is a scam
I recently switched to Xfinity Mobile after a sales representative offered me a promotional package of $44 per month for four lines for 12 months, along with $100 rebate cards for each line. However, once the transfer was complete, the promotion wasn’t applied, and I was charged $100 per month immediately, in addition to an activation fee that was never mentioned.
When I called to resolve this issue, I was put on hold and received no clear answers. I feel that Xfinity Mobile's sales tactics are misleading, so be cautious when their representatives call you to discuss new promotions. Otherwise, you may end up wasting your time and money with nothing to show for it. You could end up paying the same as your previous provider, plus a new activation fee.
Today, I canceled my Xfinity Mobile service and returned to my previous provider, even though they charge the same price along with the new activation fee. However, I prefer to pay a fair price to an honest business rather than deal with a scammy business like Xfinity Mobile.
XfinityJohnG
Official Employee
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2.1K Messages
1 day ago
Thank you for reaching out here. I am sorry to hear of that experience, and would be happy to look further into that from here. Can you send me a direct message with the full name and complete address for that service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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