Visitor
•
2 Messages
THE WORST SERVICE EVER - ALL YOUR REPRESENTATIVES DO IS LIE
If I could give GUYS zero stars, I would.
Xfinity Mobile overcharged me $1,200. I was told by multiple agents that I would be refunded. That was a lie. I’ve spoken to over 20 different agents— including Michelle, William, David, Net, John, Kyle (twice), Trent, Max, and Mohammed — spent over 40 hours trying to resolve this issue and every single one of them confirmed the company owes me the money. I was even given a reference number: AR280269730, and told by Kyle on 7/17/2025 that the refund was processed. Today, (7/22/2025) Michelle told me again today that the refund would hit my account within 30 minutes. It never came. They even took my credit card info again.
All lies. All deception. This has been going on for WEEKS, and it’s clear Xfinity Mobile’s customer service is not only incompetent — they are deliberately misleading customers and stalling refunds. (Apparently one of their agents submitted in the notes that the phone was stolen which had nothing to do with the services as I discontinuted services and still paid for the phone and they kepy chargeing me for the services which I canclled, the reps CONFIRMED I cancelled and several supervisors confirmed the cancellation and that I was due the refund and every time I call back asking for where is the refund I receive a new representative with a new story!)
Under NO CIRCUMSTANCE should you use Xfinity Mobile. They are untrustworthy, unethical, and operate like a scam. I’ll be filing complaints with the FCC, FTC, and my state’s Attorney General.
Xfinity Mobile — you should be ashamed. This is theft, plain and simple.
user_ihcr4w
Visitor
•
2 Messages
2 months ago
By the way, I have it on a recorded line that their representative stated, 1) I was owed the refund and 2) that it was processed and when I called again I was told it was not. So apparently this company LIES! I have the recording.
0
0
XfinityRay
Official Employee
•
3.2K Messages
2 months ago
Hi there, user_ihcr4w! Thank you for reaching out about the Xfinity Mobile refund. Our team is happy to look further into this with you. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0
user_9p69ub
Visitor
•
1 Message
11 days ago
I had the same experience i was given [Edited: "Personal Information"] and RMA number promised of credits and call backs went to the store. Spoke to service reps in Egypt was told they have system glincked So many lies
(edited)
1
0
user_dcb995
Visitor
•
2 Messages
11 days ago
ABSOLUTELY AGREE, i have been lied to for years now from them and same thing happens to me every time, i hope the company gets sued for stealing from us customers especially when they LIE OUTRIGHT EVEN WHEN THERE IS PROOF IN FRONT OF THEM. i sent them transcripts one time about internet billing and they said the 2 agents DIDNT EXIST LOL. THIS IS FRAUD AND ILLEGAL.
0
0