U

Wednesday, March 12th, 2025 7:18 PM

The worst service ever 2025

They continue taking my money from the bank for a service that I have not used in almost 5 months. I am calling every month to check what is going on. People there just keep saying "they solved" the problem and next month again, money taken. If you are looking for intenertnet or cellphone line find another place, this place is not worthy. 

Official Employee

 • 

2.2K Messages

19 days ago

 

user_vuej2a, Hi there! Thanks for reaching out. This is definitely not how we want you to feel. I am sorry to learn about this experience of having to call every month without a solution. You've come to the right spot. Over social media, we are a specialized group of experts dedicated to resolving billing concerns such as this. We can help. To further assist, please send us a direct message with your first/last name and full address so I can ensure I pull up the correct account to take a look at what's going on. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

forum icon

New to the Community?

Start Here