The Worse Service I have ever had

I presented to the Xfinity store on Woodward in Detroit on 11/1/2025 to explore my options for a new phone.  I was told my iPhone Air 17 would be free hence I took the leap of faith and switched from T-Mobile who I was with for over 20 years.  Since this transaction, I am living a nightmare…..

I had to turn my old phone in several days later because I needed to erase data.  I turned the phone in and they have not record of receiving it…it was either stolen or lost as I was told this has been an issue with this store.  Consequently I have to call every single month to have my bill corrected.  I have created countless cases, spoke with management will no resolve.  Again, this is a complete nightmare… I wish I could cancel my contract right now.  I will never recommend Xfinity mobile to anyone as I have not received the proper solution to my problem.