1 Message
Terrible service and fraud.
I was misled and offered a new line. They told me they would send a SIM card, and only when I decided to activate it would I start paying. Since I wasn’t using it, I wouldn’t pay a dollar. Of course, that was a lie. They set up autopay for me, and the next payment is next month for $65, even though I was told I’d pay $42 for two lines. But the point is, I didn’t even start using them. I needed to discuss it with my husband. They hid information to get money. I refuse to pay for this and want to cancel all plans, lines, and SIM cards. But I can't do that. Every agent in the chat says they have canceled it, and nothing changes. They said they would just reserve the deal for me, and they did that in 3 minutes. But canceling it seems impossible. It’s ridiculous. I've never experienced this with any other company.
Please let me know where I can file a complaint. This feels like a scam trap, and I can’t tolerate it anymore.
tuffigirl
Contributor
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177 Messages
8 days ago
[Edited: "Solicitation"] and then fill out this form and send it into Xfinity's dispute dept. https://www.xfinity.com/nod/form
(edited)
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XfinityAldrik
Official Employee
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1.6K Messages
7 days ago
Thank you for bringing this issue to our attention @user_ldy88f! This is far from the experience we want you to have. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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