Greetings user_774b18! Thank you for reaching out to our XFINITY Community Forum. We understand how important it is to reach out by different methods for support to help resolve your telephone issue. Rest assured, you have reached the right team to assist you today! Could you please explain in further detail what's going on with your phone?
It is still extremely difficult to get a live representative on the telephone at Xfinity. It's also extremely difficult to get a Live Chat person. Both methods ask questions that have nothing to do with my complaint, and I answer No over and over to the questions. I have to say "Agent Agent Agent...." about 30 times. Sometimes this gets me to a live phone agent. I get nowhere with Xfinity online assistant. I have been complaining to Xfinity about this for perhaps a year. On April 30, 2025, I received the below email with a telephone number to call. I have left messages for this person about 5-6 times, and he doesn't call me back.
Hello,
Thank you for contacting Comcast's Corporate Escalations Office. This email serves to acknowledge the receipt of your complaint and we would like the opportunity to address the concerns. Please let me know when you're available so we can discuss this further over the phone. You may reach me directly at [Edit: Personal Information] at your earliest convenience.
I'm sorry to hear that you are having trouble getting in touch with a live representative @user_774b18 and assure you that our team is here to help. Our Communities team here consists of real live agents and are committed to resolving your concerns. Can you tell us a bit more about what issues you are experiencing so we can better assist?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityNatalie
Official Employee
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74 Messages
20 hours ago
Greetings user_774b18! Thank you for reaching out to our XFINITY Community Forum. We understand how important it is to reach out by different methods for support to help resolve your telephone issue. Rest assured, you have reached the right team to assist you today! Could you please explain in further detail what's going on with your phone?
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