Tech help

I have had the worst experience with the service. For three months my Wi-Fi on my tv goes off and on and I have had three visits from their techs. All of which say that you will have no more issues but the issue continues. In over thirty years of having a provider, this is the worse experience with a company I have had. I can’t they are this poor at resolving issues with their services. I also believe their technicians are not really interested or capable of resolving issues. Three months and am having the same issues.

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XfinityOrlandoM

Official Employee

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2.9K Messages

15 hours ago

@user_2gal29

Thanks for reaching out to us, we do apologize for any inconvenience you're having with your Internet services. As a customer myself I would not be happy if I had three technicians out and we're still having issues.

Go ahead and send me a direct message including your first and last name and complete service address and we can look deeper into this issue.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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B

BobOoh

Visitor

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2 Messages

14 hours ago

TV's are not the best wifi devices really and why people say to not use them for any kind of streaming.

I have 3 TV's and dont have wifi connected to any of them.

Add an AppleTV Device or Shield and bet all your wifi issues go away.

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Plan

user_2gal29

Tech help

XfinityOrlandoM

BobOoh

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