Tech help

I have had the worst experience with the service. For three months my Wi-Fi on my tv goes off and on and I have had three visits from their techs. All of which say that you will have no more issues but the issue continues. In over thirty years of having a provider, this is the worse experience with a company I have had. I can’t they are this poor at resolving issues with their services. I also believe their technicians are not really interested or capable of resolving issues. Three months and am having the same issues.

Responses

Oldest First

Selected Oldest First

XfinityOrlandoM

Official Employee

•

3.6K Messages

7 months ago

@user_2gal29

Thanks for reaching out to us, we do apologize for any inconvenience you're having with your Internet services. As a customer myself I would not be happy if I had three technicians out and we're still having issues.

Go ahead and send me a direct message including your first and last name and complete service address and we can look deeper into this issue.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

0

B

BobOoh

Visitor

•

7 Messages

7 months ago

TV's are not the best wifi devices really and why people say to not use them for any kind of streaming.

I have 3 TV's and dont have wifi connected to any of them.

Add an AppleTV Device or Shield and bet all your wifi issues go away.

1

0

XfinityGabriel

Official Employee

•

3.4K Messages

BobOoh, Thanks for sharing. Another great streaming device to use is our Xumo streaming box. There is no monthly fee for the first box. Here is a list of some great benefits.

-It brings together top apps and networks including Netflix, Disney+, Hulu, Prime Video, Max, and more.

-Note: Over-the-top (OTT) apps like Netflix, Disney+, Hulu, and Prime Video require a subscription to watch content.

-Get over 10,000 free shows and movies, including 300 channels, from free apps like Xumo Play, Pluto, and Tubi.

-Listen to music with Spotify, Pandora, Amazon Music, iHeartRadio, and more.

-It's easier than ever to search across your apps, all in one place with the award-winning Xfinity Voice Remote.

-Easy setup. Just plug in and connect to your Xfinity Internet to start streaming in seconds.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

7 months ago

0

Plan

user_2gal29

Tech help

XfinityOrlandoM

BobOoh

XfinityGabriel

New to the Community?