Visitor
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4 Messages
Switched to T-Mobile, Need Information from Xfinity Mobile!
Hi there. I switched from Xfinity Mobile to T-Mobile because the service was horrible at my house. Verizon is equally bad for obvious reasons. I would gladly go back to Xfinity if the service was better there. I did everything I could to stay, but it wasn't working.
Here's the hard part, no one from the Xfinity Mobile chat customer service will give me the information that I need to get the Rebate from T-Mobile for switching carriers.
Here is what I need from Xfinity Mobile to get the rebate:
What you'll need:
- Installment Plan detailed screenshot for each device being submitted, each image should include...
- Submission must be at least 90 days after you began service with your previous carrier
- Remaining balance owed
- Device make & model
- Associated phone number active on device
Does anyone know how to get this information from Xfinity Mobile so that I can submit the proper information to T-Mobile to get my rebate from them?
CCVanessa
Contributor
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234 Messages
3 years ago
@anticipator Hi there, thank you for taking the time to reach out to Xfinity Community Forum for assistance. I am sorry to hear circumstances lead to you leaving the Xfinity family, but I totally understand why you had to do what you had to do. To address your first concern, here is a link that will help answer some questions on how to transfer your current services into someone else's name https://comca.st/3DaLzn7. It is called a change of ownership. As for your Xfinity Mobile issue, there isn't much we can do for you on this end. If the chat isn't working, try giving them a call at this number
1 (888) 936-4968. I hope that helps.
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anticipator
Visitor
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4 Messages
3 years ago
Hi @XfinityVanessa!
I need screenshots of this information from my Mobile Plan. I have already switched to TMobile, but I want to get the rebate.
I have already PAID the phones in full with Xfinity and started using TMobile.
Can you help me get this information?
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CCVanessa
Contributor
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234 Messages
3 years ago
@anticipator If I could help myself I would, but this platform only has resources to assist with residential and business accounts. Xfinity Mobile is outside my scope, and I don't have any of the tools or information needed to answer those questions. The only department that can help is the Xfinity Mobile department. When you call, why are they saying they are not able to help? Have you asked to speak with a supervisor if they can't assist?
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anticipator
Visitor
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4 Messages
3 years ago
Okay. Here’s the only way to get this done. You have to go into the Xfinity Store and then you have to take a screenshot of the computer that the rep has on their monitor. By screenshot, I mean you have to use your phone to take a photo of their monitor.
This is a real debacle of a process and it’s very apparent that Xfinity is trying to be obstructionist in your ability to get this information for your rebate with a new carrier.
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