Switch to Xfinity Mobile from another carrier

If I switch to Xfinity mobile, do I need to contact AT&T to cancel my current mobile plan or is that done behind the scenes when I switch?

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Responses

Accepted Solution

CCBiancaB

Problem Solver

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574 Messages

3 years ago

Hi, @user_d47835! Welcome to Xfinity! You will need to contact your previous provider to ensure the account has been disconnected.

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U

My phone number was ported yesterday from T-Mobile to Xfinmobile but I have no service. T-mobile says number was ported. I have no phone service to call xfinity who I did contact yesterday via a friend's phone it took hours but no solutions. Now I have failed over and over to contact Xfinity. Im just stuck out in space and no one with Xfinity has followed up. I have no idea what to do. Do I have to get a third service just to cancel and go back to T-mobile. I've had the same phone number for years. Help.

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XfinityAmira

Official Employee

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4.2K Messages

Hello @user_42cd0b, thanks for taking the time to reach out to us on our Forums page. I am truly sorry to hear about your experience thus far in trying to get switched over to Xfinity Mobile. We very much appreciate you being a customer with us, and we always intend for processes such as these to be easy and seamless for our customers.

You're commenting on a 6-month-old post, for further assistance with this, please create a new Public post detaining your issue, and we would love to help. Thank you!

I am an Official Xfinity Employee.
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3 years ago

0

Plan

user_d47835

Switch to Xfinity Mobile from another carrier

CCBiancaB

user_42cd0b

XfinityAmira

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