Suspended stolen

I have suspended a line on my account TWICE, I have bought the phone, IN FULL, they

keep reactivating it, and using ALL MY COVERAGE, why won’t this stop? Do I literally have to call the police? It’s used in south bend, I’m in Kokomo.

Official Employee

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331 Messages

10 months ago

@Rachelgodley That is so so strange, we'd love to find out what is happening there. Could you please direct message us your full name and address?

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window

• Press Enter to send your message

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