Support Management

Dear Xfinity Customer Service,
I am writing to express my extreme dissatisfaction with my recent experience as an Xfinity customer. Despite numerous attempts to resolve the issues I have encountered, I have been unable to receive satisfactory service.
I originally subscribed to Xfinity internet service under government assistance, which was subsequently canceled in April. Following this, I downgraded my service to the $9.95 internet plan as suggested by your representatives. However, I have consistently been charged exorbitant amounts, despite being eligible for government assistance.
In addition, I was misled by your representatives regarding a promotion for a discounted cell phone plan. I was promised a monthly bill of $45 or less, but my actual bill has consistently exceeded this amount. Furthermore, I was required to purchase new phones, despite being told that my current devices would be compatible.
I have attempted to resolve these issues through multiple phone calls and in-person visits, but I have been met with conflicting information, long wait times, and unhelpful representatives. I have also been charged excessive fees for cancellations and returns.
Given the ongoing problems and the significant inconvenience caused, I am requesting to cancel my Xfinity service. I would like a full refund for all overcharges and fees, as well as I am more than happy to return of any phones I purchased but I would like to keep my ported number as I have had this number for years .
I urge you to take this matter seriously and address my concerns promptly as my consumer rights have been violated and if needed am willing to take this to court if this can not be resolved expeditiously.
Thank you for your immediate attention to this urgent matter.
Sincerely,
[Edited: "Personal Information"]