jshe's profile

New Poster

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3 Messages

Friday, September 26th, 2025

subscriber

what discounts do i qualify for

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Selected Oldest First

Official Employee

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586 Messages

17 hours ago

Hello @jshe! Thanks so much for reaching out about promotions! I'd be happy to take a look at your account and see what offers might be available for you. You have definitely come to the right place for assistance. 

Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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