**Subject:** Request for Refund of Unintended Usage Charges **Dear Xfinity Mobile Customer Support Team,** I hope this message finds y

**Dear Xfinity Mobile Customer Support Team,**  

I hope this message finds you well. I am writing to formally request a refund for an unintended international usage charge of $279.61 incurred during my recent trip to Thailand.  

While in Thailand, I had set up and intended to use a local eSIM for all mobile services. However, due to an oversight or technical issue, my Xfinity Mobile SIM was inadvertently used instead. This was not intentional, and I only discovered the charges upon reviewing my account.  

I kindly ask you to review this situation and consider issuing a refund for the $279.61.  As a loyal customer, I greatly value the services provided by Xfinity Mobile and trust that you will address this matter with understanding.  

Thank you for your time and attention. I am happy to provide any additional information or documentation you may require to resolve this matter. Please let me know if you need further details or assistance.  

I look forward to hearing from you soon.  

Best regards,  

[Edited: "Personal Information"]