Subject: Ongoing Issue with Phone Trade-In and Billing

Dear Xfinity Mobile Support,

I previously contacted you regarding my phone trade-in and billing issue, but it still has not been resolved. I was supposed to receive packing labels to return my old phones, yet I have never received them. I still have both of my old phones in my possession.

As a result, my bill is still incorrect. It was supposed to be around $80 a month, but I continue to be charged $200. I have called multiple times and spent hours on the phone, but the problem has not been fixed. One representative told me I would receive a refund, but that has not happened either.

I need this issue corrected immediately. Please send me the proper return labels for the old phones and adjust my account so that I am billed correctly. Any credits or refunds owed should also be applied.

Thank you for your prompt attention.

Sincerely,

Michael [Edited: "Personal Information"]