Visitor
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1 Message
Stuck Pending Orders
Hi I have an issue in my account that there are stuck pending orders that keeping me from upgrading my plan to 5th gen. I need help to clear out all those pending orders, because I cannot purchase any phone or can do any transactions on my account. Ive been calling the mobile support and they said to wait for them to get it fix but its been 3 weeks now I haven’t heard angthing from them. I keep on calling the mobile support since then but they always say to wait for the advance team for ghem to get resolve the issue. Pls help me with this issue. I really need to get a new phone for my daughter because her phone is broken and she needs it on her school.
XfinityRay
Official Employee
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3.6K Messages
25 days ago
Hello, @elmerzel2809! You are at the right place for help with the stuck order. We can check on your ticket and take further steps to get this fixed if that is not resolving the problem. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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