1 Message
Stolen Iphone Out of the Mail
My new iphone was stolen out of the mail and we were delivered an empty box. I filed a claim over a month ago and nothing was ever done or processed. I called numerous times and they opened a new claim (closed the first one), but nothing has been done with the second one either. I have sent the required documents and we filed a police report. Every time I call they ask for the same documents again! Extremely frustrated to be paying for a phone I do not have. How do I speak to someone who can actually assist?
XfinityRaf
Official Employee
•
475 Messages
1 year ago
Good afternoon @user_97cd26. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
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