stolen iphone 17 that was delivered by fedex

On 10/04/25 at 12:47 PM, my iPhone 17 was supposed to be delivered.
Both my husband and I work night shifts, and that day was going to be my 3rd night in a row working.
Anyway, the FedEx delivery person came to our door but didn’t use the Ring doorbell — he just knocked once and left shortly after. We didn’t hear the knock because we were asleep.
When I checked the Ring footage, I saw that he only knocked one time, waited briefly, then left.
I wasn’t too upset about it because I needed to sleep for my night shift and had to wake up at 5 PM.

10/05/25
It was going to be my fourth straight night working a 12-hour shift, but I was still determined to wake up and receive my iPhone 17.
To make sure we didn’t miss the delivery again, I placed a sign on our door asking the driver to use the Ring doorbell multiple times instead of just knocking, so my husband and I would be alerted.
Around 1:36 PM, the same FedEx delivery person came to drop off the package. My husband, half-asleep, received and signed for it. But once inside, he mentioned the box felt too light.
As soon as I saw it, I recorded a video before opening the package. Sure enough, the iPhone box was inside, but it had already been opened — and the only thing in it was the charger, not the phone.
Scared and frustrated, I immediately called Xfinity customer service at 1:39 PM to report the issue. I spoke to an agent for about 27 minutes, but all they could say was that I need to wait 24 to 48 hours for an update.
Even though we were very upset, we tried to go back to sleep because we still had to work that night.

10/06/25 we visited the Xfinity Store to inquire about the stolen package. The representative informed us that we needed to file a police report so they could escalate the issue to FedEx for further investigation.
The employee also mentioned that this kind of incident has occurred before, even when he worked at T-Mobile, so it’s not a new or isolated situation. We were frustrated to hear that, despite being the affected customers, we are the ones burdened with taking extra steps.

Nonetheless, we have spoken with a police officer and are currently waiting for the final police report to proceed.

We hope this issue is resolved quickly, because if not, we may need to escalate it to higher management or corporate support, Federal Communications Commission (FCC) or to our State Attorney General's office.  We do not want to be charged for a phone that we never received.