1 Message
Still waiting for iPhone to be unlocked
I am switching providers and my number has already been transferred to the new provider. I didn't realize that my phone was locked by Xfinity because I had paid for it outright. I reached out to support and eventually, they unlocked my wife's phone but said they had to escalate the unlocking on mine to someone else. That was over 48 hours ago. I have been without a working phone for two days with absolutely no update or way to check the status of my ticket.
And I am creating this post because apparently you can't DM the support team on here until you do.
XfinityEva
Official Employee
•
1.2K Messages
1 year ago
Thank you for creating this public post @user_0e6840
We do ask you to post publicly as there may be other users who can benefit from reading the resolution to a similar concern. This also helps us properly address a concern and routing it to us in a timely manner.
With that said I do see that we have created a new ticket for your request. We will be able to provide updates and account specific information through the direct message.
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