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user_6yqdv6
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Thursday, September 12th, 2024 5:48 PM

Still getting charged after 6 months of canceled account

I've called, emailed, chatted, and even gone in person. Everyone keeps telling me my account is closed but I still get charged the next month. When I try to log in to view the bill I am informed I do not have a mobile account. What can I do to stop this? 

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22 days ago

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XfinityThomasD

Official Employee

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22 days ago

 

user_6yqdv6 Thanks for posting on our Community Forums. I'm sorry to hear that you've been having trouble with cancelling your Xfinity Mobile account for such a long time. Though our team is limited with our abilities to assist with XM accounts, we can escalate the issue to make sure this gets resolved. Please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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