Still charged but not a customer

I switched to another carrier that I have internet with to save some money on my mobile plan. This was toward the end of January. I paid the balance from the previous billing cycle in February. Today, I got an email thanking me for my payment and when I looked, I have been charged for March and April for a service I no longer have. When I got the iPhone 15 back in December, 2023, I was told I’d need to stay with xfinity for two years until the phone was paid off. I switched after the two years. I want a refund and for my account to be deleted.

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XfinitySara

Official Employee

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2.5K Messages

9 hours ago

Hello, @Lauren_K! Thank you for reaching out with this billing concern. Being charged when you're not expecting it would certainly be surprising, and we'd be happy to take a closer look at things, helping resolve this in any way we can for you :) Could you please send our team a direct message to continue?

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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Lauren_K

Visitor

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2 Messages

I called Xfinity and was told I was still being charged for my watch line. The issue with that is, I do not have an active plan with Xfinity on my watch. I removed that plan the night I switched from Xfinity to AT&T. The guy on the phone said he cancelled it, but I also want a refund because I have not been using Xfinity at all since the switch.

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3 hours ago

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XfinitySara

Official Employee

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2.5K Messages

We appreciate the additional context, @Lauren_K! We'd still like to take a closer look, if you'll follow the steps above for sending us a DM :)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 hours ago

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user_q5n4sj

Visitor

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2 Messages

6 hours ago

I had their service for less than 48 hours and I am still dealing with them charging me. I have requested a credit more than 4 times. And I am still dealing with this. Time for a class action lawsuit for illegal billing

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Lauren_K

Still charged but not a customer

XfinitySara

Lauren_K

XfinitySara

user_q5n4sj

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