Visitor
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1 Message
still billed two months after cancellation
I connected the xfinity mobile with my internet, but closed the mobile account the next day (08.21.2025). i received a final mobile fill one month after (09.21.2025). now at the second month, i again received a bill (10.21.2025). Even I hadn't cancelled, this service should have supposed to be free. I am shocked by how terrible and utterly incompetent this company is. How can I get my money back and ensure i'm not billed again?
XfinityPaula
Official Employee
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1.6K Messages
3 hours ago
Hello @sebgok! Thanks for reaching out and letting us know what's happening with your account. I'm sorry to read that the account is still processing charges to your credit card. I know it's extremely frustrating to deal with ongoing accounts when you thought you had everything finalized and closed. I would love to help out and see what happened that is creating this issue and make sure that you are credited for the additional charges.
I received your direct message, so I will follow up with you there. For future reference, please keep in mind that sending unsolicited direct messages, is a violation of Forum Guidelines, but we can definitely take care of this for you from here. It helps other members of the community with similar issues to find the answers they need.
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