Visitor
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1 Message
still being charged after cancellation
I am still being charged after cancellation.
I've talked to customer service 5 different times and they told me my account was closed.
I went to the store and they told me the account was closed.
Two months in a row I'm still being charged.
This needs to be fixed now.
user_445bf4
Visitor
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1 Message
1 month ago
Stuff like this doesn't surprise me. Xfinity Mobile was the worst experience I've had with providers since my first mobile phone in 1998. I just closed my account and am praying to the wireless gods that I don't end up in the same situation. I will no longer deal with companies that systematically try to make live customer support extremely difficult - and Comcast/Xfinity CLEARLY go the extra mile where that's concerned. Porting out was a nightmare. I've read through others' experiences here where porting in was just as difficult. No way. Thankfully fiber internet is coming to my town - once installation has completed I'll be able to wash my hands of Comcast forever.
(edited)
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XfinityAmira
Official Employee
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4.6K Messages
1 month ago
HI user_k691wr! Thanks for taking the time to reach our on our Xfinity Forum about this service/billing concern. Although you're no longer a customer with us, we very much appreciate the time you were. I do apologize for the complications you've run into so far trying to get this finalized, but my team is here to help. Please send us a Direct Message so we can assist you with this. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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