Visitor
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1 Message
still being charged after cancellation
I am still being charged after cancellation.
I've talked to customer service 5 different times and they told me my account was closed.
I went to the store and they told me the account was closed.
Two months in a row I'm still being charged.
This needs to be fixed now.
user_445bf4
Visitor
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1 Message
11 hours ago
Stuff like this doesn't surprise me. Xfinity Mobile was the worst experience I've had with providers since my first mobile phone in 1998. I just closed my account and am praying to the wireless gods that I don't end up in the same situation. I will no longer deal with companies that systematically try to make live customer support extremely difficult - and Comcast/Xfinity CLEARLY go the extra mile where that's concerned. Porting out was a nightmare. I've read through others' experiences here where porting in was just as difficult. No way. Thankfully fiber internet is coming to my town - once installation has completed I'll be able to wash my hands of Comcast forever.
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