Visitor

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2 Messages

Tuesday, April 7th, 2026 11:11 AM

Still being charged after account was canceled

I  am still being charged for my mobile phone even after I canceled it. How can I make this stop, I am now in Sweden so calling customer support is problematic 

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Official Employee

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2.7K Messages

12 hours ago

Good morning user_76d49f. Appreciate you looping us in about the billing issue. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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