I understand how an issue like that can be a bit confusing, I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message @user_d6wz19
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
DreamSayerZ
Problem Solver
•
1.1K Messages
2 days ago
You can check your bill details here; https://www.xfinity.com/mobile/my-account/billing
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XfinityDuron
Official Employee
•
846 Messages
7 hours ago
I understand how an issue like that can be a bit confusing, I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message @user_d6wz19
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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