Visitor

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2 Messages

Thursday, April 9th, 2026 12:39 AM

status of claim

I have filed support for the promised $500 reimbursement for the pay of my Verizon phone promised if I transferred my account to Xfinity.  I haave been getting the runaround at the store, on the phone and am ready to go back to Verizon.  My ticket number (the latest) is [Edited: "Personal Information"].

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Official Employee

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3.4K Messages

3 hours ago

 

user_2v5pot - Thank you for reaching out. Our team can help look into this with you. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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