Started with 4 lines, 833 credit score, told to port one out to add another, did that, NOW only 3 lines???

Thank you for reaching out to us @user_qifvg0! I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.

Have you tried calling or texting 888-936-4968, or reached out to our secure online chat where an Xfinity Mobile expert is available 24/7?

I absolutely have.  I have spent over 10 hours in total on over a dozen chats to try and get this resoplved with no one getting anything done except for telling me something and it not working.  It seems your reps do not even have the proper tools they need to take care of customers.  I have done some reading and this issue goes back over at least two years.  I cannot believe a mobile service would so drastically limit lines of paying customers.  First lock us into two year cable.internet contracts and then limit our lines on mobile so we have to pay another service so our entire family has phones.  The worst part is you clearly advertise 10 lines based on credit score.  That is the only criteria listed and it is blatently false.

@user_qifvg0 If you review the link: https://www.xfinity.com/mobile/support/article/xfinity-mobile-eligibility#:~:text=Based%20on%20a%20credit%20screening,(DPPs)%20with%20Xfinity%20Mobile. if you have Xfinity Internet, you can bring your own compatible phone, smartwatch, or tablet to at least three lines with Xfinity Mobile. The number of lines is based on a credit screening or your payment history as an Xfinity customer, you may be eligible bring your own compatible devices to up to 10 total lines and purchase phones, tablets, and smartwatches on device payment plans (DPPs) with Xfinity Mobile. If you have reached the limit our Xfinity Mobile can provide at this time, you may be able to add more in the future. 

@XfinityDena​ I brought four lines over.  4.  The rep told me to move one and I could add one and then move back my original.  I did that and not only could I not add a new line, I also could not add back the line I moved.  So now I have 3 lines.  The advetisement on Xfinity.com says nothing about p[aymenbt history nor three lines.  It states you can have up to 10 based on credit.  My credit is perfect.  So that is 100% FALSE advertising.  I cannot have any payment history as a new customer.  IF new customers are limited to 3 or 4 or 5 lines, that should be stated.  IF it is based on credit score, I should get the max a new customer if offered.  IF I start with 4 and a rep tells me to port out a line to add a new one, I should not be limited to 3.  What if I port out two more lines?  Am I then limited to a single line?  The mystery behind this should be transparent.  If it is based on credit, do a hard pull of my credit report and add the lines.

@user_qifvg0 We have access to residential services here on the forums, and you're welcome to ask us directly about those. 

For questions regarding Xfinity mobile, lines, devices, accounts, credit checks or policies, call or text 1 (888) 936-4968. You can also chat at xfinity.com/xfinityassistant/?channel=xMobile, where an Xfinity Mobile expert is available 24/7!