Visitor
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1 Message
SSN Requested during chat session
I just switched from Verizon to Xfinity Mobile. I have three phones activated on my account. I want to activate an apple iwatch. I evidently need authorization from Xfinity for another cellular line. I was asked for my SSN for the line to be authorized. Smells like a scam to me.
I would very much like to hear from Xfinity before I switch back to Verizon.
CCCaitlin
Official Employee
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46 Messages
2 years ago
Hey there, I appreciate your feedback we would certainly be sorry to see you go. We do ask for the SSN for XFINITY Mobile authentication and to determine additional line eligibility. Smartwatches count as a line, so that may be what they were determining. We have more info about this here, https://www.xfinity.com/mobile/learn/bring-your-own-watch.
If you have any additional concerns, we'd be more than happy to reach out to our Mobile partners on your behalf. Please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Thank you!
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