Visitor
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1 Message
sos mode
I have been talking to Xfinity customer service for hours about my phone, not working. ( I am still talking to them as I type) I was guided to this ridiculous forum to search for assistance. I pay Xfinity about $200 a month and they are making me look for my answer!! {Edited: Solicitation} I have repeated my imei number 5 times my name 10 times, my last 4 8 times etc.
XfinityThomasD
Official Employee
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1.2K Messages
2 years ago
@user_f2d5a0 I appreciate you taking a moment from your day to create a post on our Community Forums. I'm sorry to hear that you've been having a rough time getting the assistance you need for your XM service. Unfortunately, due to account security, our options here with Xfinity Mobile accounts are very limited. We are unable to perform any device or account-specific requests over this platform, but I do want to ensure that you’re able to get in touch with the right team. Since you have been having trouble speaking with our team over the phone, have you tried using our XM chat by using this link https://www.xfinity.com/xfinityassistant/?channel=xMobile?
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