Visitor
•
2 Messages
“Sorry that didn’t go as planned”
Hi,
I am a new customer to Xfinity using the xFi Gateway and upon attempting to activate my internet service via the Xfinity app, I received an error message stating "Sorry, that didn't go as planned". I closed down the app, removed the app entirely and restarted my own phone multiple times but to no avail. Please help as soon as possible.
Thanks!
XfinityShawn
Official Employee
•
867 Messages
1 year ago
@Swill199 Our team can help you with your internet activation concerns today.
Please send us a direct message with your full name, business name, full address, and phone number. • Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityShawn
Official Employee
•
867 Messages
1 year ago
@Swill199 I do apologize as I sent that reply in error. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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