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user_b7e2f2
1st Topic

Visitor

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2 Messages

Thursday, September 8th, 2022 1:53 AM

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Something went wrong

Can’t access my xfinity mobile account. Every time I login I receive this message.

“Sorry, something went wrong. We're having trouble retrieving your information right now. Refresh this page or go to your account page on our website.”

 I’ve tried different browsers on multiple devices and the mobile app. I’ve had xfinity mobile for a few months and have never been able to login. I’ve seen many other posts about this same issue with no solution. 

Question

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Updated 

2 years ago

1.8K

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XfinityVianney

Official Employee

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2.2K Messages

3 years ago

Hi, @user_b7e2f2. Thank you for reaching out. I see you are stuck in a login loop with the Xfinity Mobile App, and I'm sorry to hear about the trouble. I also understand you've never been able to get in. Do you have any login issues with any other Xfinity Apps like My Account, Xfinity App, or Stream App? 

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user_b7e2f2

Visitor

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2 Messages

@XfinityVianney​ I’m able to login in every where else. It’s just Xfinity mobile that I have issues with. 

3 years ago

0

XfinityJamesC

Official Employee

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2.1K Messages

I can definitely see how that would be frustrating. I appreciate you taking time out of your day to reach out to us, and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat - https://comca.st/3BqbrZG - where an Xfinity Mobile expert is available 24/7?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 years ago

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user_29a9b4

Visitor

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2 Messages

The above xfinity response was worthless as usual. 

2 years ago

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user_29a9b4

Visitor

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2 Messages

2 years ago

I'm having the same problem. Xfinity mobile website never works on my computer or phone. 

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