SMS messages not received

I switched from Verizon to Xfinity and upgraded to a iPhone 12. I can send, but cannot receive SMS messages, this includes authentication texts and texts from Android users. iMessage, however, works fine. Spent 1 hour on phone with Xfinity tech support, nothing they tried fixed the issue.

Has anyone found a solution to this problem?

Responses

J

jkmcal

Visitor

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8 Messages

3 years ago

I don't have a solution but I am experiencing the same problem. I switched from Verizon to Xfinity and upgraded to a Samsung Galaxy S21. I know that I can send messages because people are receiving them and sending screenshots of their replies but I never get them on my end.

I've been on the phone with Xfinity tech support several times and the last solution was a "settings change" done on the back end that the rep could not even explain to me. They've asked me to wait 48 hours for it to go into effect but tbh I have zero confidence it will work. If it does and I can get the info about what was done I'll share it with you. If you make headway please let me know. I'll keep an eye on your post. Hopefully, someone will chime in with something helpful!

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F

Fishfanatic

Visitor

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2 Messages

3 years ago

I spent nearly 4 hours with tech support on the phone and on-line and another 4 hours the following day in the Xfinity Mobile store where the in-store technicians worked with their Tier 3 support team. They also tried a new SIM card and a different device. No solution was identified.

2

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XfinityDena

Official Employee

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2.5K Messages

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. After further review, please reach out to Xfinity Mobile. There's a super convenient text option by texting (888) 936-4968, or the option to call (888) 936-4968 as well.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

J

jkmcal

Visitor

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8 Messages

Calling customer service hasn't helped. For me, it's been a week of calls trying to get this phone fully set up. I've spoken to 8 customer service reps in total, 3 of which were "advanced" support. Wasted countless hours.

I've seen several people reference this issue while searching the internet. Certainly, someone at xfinity must be familiar with it but it's also clear that this is not a problem most reps can handle.

Is there a specialist we can speak with about this specific issue?

3 years ago

J

jkmcal

Visitor

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8 Messages

3 years ago

I genuinely hope you're not still dealing with this but my issues are finally resolved. If you need it, I just posted a lengthy explainer!

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U

user_edbc55

Visitor

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2 Messages

@jkmcal What was your resolution? I’m currently dealing with the same issue.

3 years ago

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U

user_4d4ea9

Visitor

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1 Message

3 years ago

We are having the same problem. Switched 3 days ago. Please post if you find a solution.

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U

user_edbc55

Visitor

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2 Messages

@user_4d4ea9 I clicked on jmcal in bold above and you can see the other threads they’ve replied on. I was able to find their full explanation that way. I’m wondering if it’s a SIM card issue.

3 years ago

0

J

jkmcal

Visitor

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8 Messages

@user_4d4ea9 For me it was a combination of my sim card being activated incorrectly and my network provisioning being set up incorrectly.

I posted a lengthy explanation. If you're interested just click on my username and see my other post.

It was a deal headache but my phone works perfectly now. Hope you get it sorted out!

3 years ago

0

Plan

Fishfanatic

SMS messages not received

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