user_DL275's profile

Visitor

 • 

3 Messages

Friday, August 19th, 2022 10:59 PM

Closed

SMS and MMS Text messages from computer not working

When I send a text message from my desktop computer using email to a Xfinity phone using either vtext.com or mypixmessages.com I get this error message in my email: 

[Edited: "Personal Information"]

Visitor

 • 

3 Messages

3 years ago

Since you deleted all useful info from the post, how about this redacted version?

Error: Invalid user address

Error message below:
550 - Requested action not taken: no such user here

Message details:
 Subject: Usage Log
 MAIL FROM: <user>@comcast.net
 RCPT TO:<phone number>@vtext.com
 From:
<user>@comcast.net

 To:
<phone number>@vtext.com

 CC:


 Size: 3.2 KiB
 Number of lines: 1

Visitor

 • 

3 Messages

3 years ago

Also this example error message:

This is the mail system at host twbgohaavzwvcmta-c-nk-x-00-sms-01.vtext.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

                   The mail system

< [Edited: "Personal Information"]>: host gmail-smtp-in.l.google.com[64.233.185.27] said:
    550-5.7.26 This message does not pass authentication checks (SPF and DKIM
    both 550-5.7.26 do not pass). SPF check for [mypixmessages.com] does not
    pass with 550-5.7.26 ip: [63.55.64.197].To best protect our users from
    spam, the message 550-5.7.26 has been blocked. Please visit 550-5.7.26
    https://support.google.com/mail/answer/81126#authentication for more 550
    5.7.26 information. q65-20020a819944000000b0034491c11233si395062ywg.528 -
    gsmtp (in reply to end of DATA command)

(edited)

New Problem Solver

 • 

617 Messages

Hi @user_DL275
I appreciate you taking the time to update the post and provide us these details. I'd like to dive into this further and see what we can do to get this resolved. 

Please send me a Direct Message so that I can gather some account details. 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the “chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I no longer work for Comcast.

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