Sim card

Here is your answer. So when you signed up for BYOD bring your own device a line was created for that. As that is what you signed up for. Then you changed that and went bought a new phone from xfinity and it came with SIM. So first you only need the sim that came with the New phone. Next Activate the new phone with your correct phone number. Once you do that tell Xfinity to Cancel the other BYOD line you first ordered. They will delete the line and all will work fine. Remember first activate the New phone with new sim, you can throw other sim away. Then cancel other line.

Thanks for the reply. I spent a good deal of time on the phone today trying to get this resolved. Unfortunately, the person had a heavy accent and rapid speaking style. I'm hearing impaired so I could not understand what she was saying. Trying to resolve this with on-line help is a joke. These are bots who cannot respond to questions outside of the one's listed and there is nothing listed for this process. As long as I don't activate it which I cannot do since I no longer have that phone, I should not be charged for a second line. Time will tell.

Xfinity phone was gifted to me and the Xfinity is saying it's not there phone why would they say that when clearly it is