1 Message
Service Address
I am trying to upgrade my phone to the new iPhone 15 but when I get to the shipping address or service address it is an old address. I’ve checked my account on the app and online and they both say my service address is my current address. I am not sure what to do to fix it.
user_b84342
11 Messages
1 year ago
I am three months after a move and these geniuses have not yet figured this out. Changed companies - Xfinity Mobile is horrendous.
0
0
XfinityBenjaminM
Official Employee
•
1.6K Messages
1 year ago
@JDish Hello! Thank you for reaching out to us here on our Community Forum. We would suggest contacting our Xfinity Mobile Team directly to make sure that you are able to upgrade your iPhone with no shipping issues. You can reach them by using either of these methods:
Phone - (888) 936-4968
Chat - https://www.xfinity.com/xfinityassistant/?channel=xMobile
They will be able to get this straightened out for you.
0
0